PRIVACY POLICY

Royal Shipping Experts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website royalshippingexperts.com and purchase our research products and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase our research reports or subscribe to our services
• Sign up for our newsletter or marketing communications
• Contact us with inquiries or support requests
• Participate in surveys or provide feedback

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Billing and payment information
• Account credentials (username and password)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process and fulfill your orders for research reports and analytical services
• Deliver digital products and content you have purchased
• Manage your account and provide customer support
• Send transactional emails (order confirmations, receipts, account notifications)

Business Operations

• Improve and optimize our website and services
• Analyze usage patterns and trends
• Develop new products and features
• Prevent fraud and enhance security
• Comply with legal obligations

Marketing and Communications

• Send newsletters, industry insights, and promotional materials (with your consent)
• Notify you about new research reports and services
• Conduct market research and gather feedback
• Personalize your experience on our website

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (e.g., Shopify Payments, credit card processors)
• Email delivery and marketing automation
• Website hosting and cloud storage
• Analytics and data analysis
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, government requests)
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Enforcement of our terms and conditions

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services and fulfill our contractual obligations
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When your information is no longer needed, we will securely delete or anonymize it.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (e.g., shopping cart, account login)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided below.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, disclosure, or alteration
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through trusted providers
• Regular security audits and updates
• Access controls and authentication protocols
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectify, and erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using Royal Shipping Experts' website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.