REFUND POLICY

At Royal Shipping Experts, we are committed to providing high-quality logistics market research, shipping trend analysis, and industry insights. We understand that purchasing digital information products requires trust, and we want you to feel confident in your investment.

Our Products

Royal Shipping Experts specializes in:

• Logistics market overviews and analysis
• Shipping and e-commerce trend research
• Competitive analytical comparisons of logistics companies
• Industry reports and digests
• Strategic insights and data-driven intelligence

All our products are digital information resources delivered electronically. We do not provide physical logistics services or shipping operations.

Refund Eligibility

We offer refunds under the following conditions:

1. 14-Day Satisfaction Guarantee

• If you are not satisfied with your purchase, you may request a full refund within 14 days of purchase
• This applies to individual reports, research papers, and one-time purchases
• The content must not have been fully downloaded, accessed, or distributed

2. Technical Issues

• If you experience technical difficulties accessing your purchased content and we cannot resolve the issue within 48 hours, you are eligible for a full refund
• Please contact our support team immediately if you encounter access problems

3. Duplicate Purchases

• If you accidentally purchase the same product twice, we will refund the duplicate transaction in full

Non-Refundable Items

The following are not eligible for refunds:

• Subscription services after the first 14 days of initial purchase (monthly or annual plans)
• Custom research reports or commissioned analysis once work has commenced
• Products purchased more than 30 days ago
• Content that has been fully downloaded, copied, or shared
• Discounted or promotional items marked as "final sale"

Subscription Cancellations

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial subscription periods
• You will retain access to content until the end of your paid period

How to Request a Refund

To request a refund, please contact us with the following information:

• Your order number or transaction ID
• Date of purchase
• Reason for refund request
• Description of any technical issues (if applicable)

Subject Line: "Refund Request - [Order Number]"

Refund Processing

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive email confirmation once your refund is processed

Custom Research & Commissioned Work

For custom research projects and commissioned analytical reports:

• A 50% deposit is required to begin work
• Deposits are non-refundable once research has commenced
• If you cancel before work begins, you will receive a full refund minus a 10% administrative fee
• Milestone-based projects may be eligible for partial refunds for incomplete phases

Quality Guarantee

Contact Us

If you have questions about our refund policy or need assistance:

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the modified policy.